Data privacy policy

1. General

The protection and security of your personal data is a top priority for us. That is why we implement stringent security measures in order to safeguard data. We commit ourselves to securing your data against illegitimate access in compliance with current data privacy laws. In this declaration, we inform you about the most important aspects of how data is processed within the scope of our website. 

2. Personally Identifiable Data

2.1. Use of the website is fundamentally possible without providing personally identifiable data. Insofar as it is necessary to collect your personally identifiable data, we process and utilize such data only pursuant to your consent or if legal authorization exists. We only collect, process and use that personally identifiable data which is necessary in order to implement and perform our services, or which you provide to us voluntarily.

2.2. Personally identifiable data is deemed to be that which pertains to identifiable or identified natural persons, such as name, postal address, email address, telephone number, date of birth, age or gender.

2.3. On the website, no data which is directly personally identifiable is collected automatically. This means: Only when you actively enter your (for example) name, address etc. does such data become known to us.

3. Information, correction, deletion, restriction, data transferability and complaint rights

3.1. You have the right at any time to receive information from us about the data pertaining to you which we have stored, to receive details about its origin and recipients as well as the purpose of data processing, and the right to have said data corrected, transferred to you or your agent in a readily readable form, revoke your permission or restrict the processing thereof. Furthermore, you are entitled to demand that inaccurate data or data that was processed illegitimately be either restricted or deleted.

3.2. If you are of the opinion that your personally identifiable data has been processed in contravention of legal statutes, you have the right to lodge a complaint with the public data privacy authorities.

3.3. Your request for information, correction, deletion, restriction and/or transferability may be directed at your convenience to the address provided at the end of this data privacy policy.

4. Cookies

4.1. The website uses cookies. Cookies are small text files which are stored with the help of your browser on your electronic device. They do not cause any damage.

4.2. Cookies are used to make our offer more user-friendly. Some cookies remain on your device until you delete them. They make it possible to recognize your browser the next time you visit our site.

4.3. If you do not wish for this to happen, you can change your browser settings so that it informs you whenever cookies are about to be installed and you can allow them on a case-by-case basis.

4.4. By deactivating cookies, you may limit the functionality of the website


 The following cookies are used on the website

Third-party services

Third party services are integrated on our website, which in turn collect cookies and transmit them to the country of origin. If you consent to the use of these services, your personal data may be transferred to and processed in these third countries which are insecure in terms of data protection (insufficient level of data protection according to EU standards). Please note that the responsibility for the transfer and processing of your data lies with these companies and takes place without our involvement.

The use of the services listed below is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 (1) lit. f DSGVO. Insofar as a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO; your consent can be withdrawn at any time.

Google Services
Provider: Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland

Vimeo without tracking (Do-Not-Track)
Provider: Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA
When you visit one of our pages containing Vimeo videos, a connection to the Vimeo servers is established. This tells the Vimeo server which of our pages you have visited. Vimeo also obtains your IP address. However, we have set Vimeo in such a way that Vimeo will not track your user activities and will not set any cookies. Vimeo is certified under the EU-US Privacy Shield, which is designed to ensure that personal data is processed in the USA in accordance with EU standards.
For more information on the handling of user data, please see Vimeo's privacy policy at:

5. Newsletter

5.1. You have the opportunity to subscribe to the newsletter offered on the website In order to do so, your email address and expressed consent to receipt of the newsletter are required.

5.2. The transmission of information for advertising purposes by fax, letter, email or any other form of communication is subject exclusively to your prior consent. You must have expressly agreed to the aforementioned transmissions by means of a so-called “double opt-in” process. By expressing your consent, you simultaneously confirm either that you are at least 14 years of age or that you have obtained the consent of a parent or legal guardian.

5.3. Your data will only be stored in a personally identifiable form for as long as is necessary in order to fulfill the purposes for which it is being processed and insofar as not otherwise stipulated within this data privacy policy.

5.4. Your consent may be revoked with future effect at any time, neither subject to a specific notice period nor any specific form, by notifying us by means of the email, fax or postal address provided at the end of this data privacy policy. In that case, the data associated with your newsletter subscription will be deleted immediately. This shall in no way affect the legality of our having previously processed your data until such point as your consent was revoked.

6. Contact

If you have any questions with reference to our data privacy policy, if you wish to receive a copy of your personally identifiable data, if you wish to have your data amended or deleted, if you no longer wish to receive personally tailored offers or information from the website, or if you have any other concerns pertaining to our data privacy policy, please contact us directly at:


Schlosshotels & Herrenhäuser
Rochusgasse 4
5020 Salzburg



Stay connected and experience character.


Our partners