Data privacy policy

A collection of
historic hotels +
creative minds

1. General

The protection and security of your personal data is a top priority for us. That is why we implement stringent security measures in order to safeguard data. We commit ourselves to securing your data against illegitimate access in compliance with current data privacy laws. In this declaration, we inform you about the most important aspects of how data is processed within the scope of our website. 

2. Personally Identifiable Data

2.1. Use of the website www.experiencecharacter.com is fundamentally possible without providing personally identifiable data. Insofar as it is necessary to collect your personally identifiable data, we process and utilize such data only pursuant to your consent or if legal authorization exists. We only collect, process and use that personally identifiable data which is necessary in order to implement and perform our services, or which you provide to us voluntarily.

2.2. Personally identifiable data is deemed to be that which pertains to identifiable or identified natural persons, such as name, postal address, email address, telephone number, date of birth, age or gender.

2.3. On the website www.experiencecharacter.com, no data which is directly personally identifiable is collected automatically. This means: Only when you actively enter your (for example) name, address etc. does such data become known to us.

3. Information, correction, deletion, restriction, data transferability and complaint rights

3.1. You have the right at any time to receive information from us about the data pertaining to you which we have stored, to receive details about its origin and recipients as well as the purpose of data processing, and the right to have said data corrected, transferred to you or your agent in a readily readable form, revoke your permission or restrict the processing thereof. Furthermore, you are entitled to demand that inaccurate data or data that was processed illegitimately be either restricted or deleted.

3.2. If you are of the opinion that your personally identifiable data has been processed in contravention of legal statutes, you have the right to lodge a complaint with the public data privacy authorities.

3.3. Your request for information, correction, deletion, restriction and/or transferability may be directed at your convenience to the address provided at the end of this data privacy policy.

4. Cookies

 

4.1. The website www.experiencecharacter.com uses cookies. Cookies are small text files which are stored with the help of your browser on your electronic device. They do not cause any damage.

4.2. Cookies are used to make our offer more user-friendly. Some cookies remain on your device until you delete them. They make it possible to recognize your browser the next time you visit our site.

4.3. If you do not wish for this to happen, you can change your browser settings so that it informs you whenever cookies are about to be installed and you can allow them on a case-by-case basis.

4.4. By deactivating cookies, you may limit the functionality of the website www.experiencecharacter.com.

 

 The following cookies are used on the website www.experiencecharacter.com:

NAMECREATORPURPOSETYPE
dp_cookieconsent_statusOwner of the websiteStores the fact that the visitor has viewed the cookie banner.Essential
cookieconsent_statusOwner of the websiteStores the visitor’s consent status with respect to use of cookies on the domain in question.Essential
popup_closeEigentümer der WebsiteStores the visitor’s consent status with respect to prevent a pop-up from appearing again.Technisch notwendig
be_typo_userTypo3Notifies Typo3 whether the visitor is logged into the Typo3 backend and which backend user it is.Essential
PHPSESSIDTypo3Contains the visitor’s state charac-teristics whenever pages are requested.Essential
_gat_gtag_UA_2685658_1Google AnalyticsUsed by Google Analytics in order to throttle request rates.Statistical
_gidGoogle AnalyticsRegisters an explicit ID that is used in order to generate statistical data about the visitor’s use of the website.Statistical
_gaGoogle AnalyticsRegisters an explicit ID that is used in order to generate statistical data about the visitor’s use of the website.Statistical
aka_debugAkamai / VimeoThese cookies are stored when the visitor views or shares a video. These cookies are used to recognize the available bandwidth, tally the number of page views, enable the sharing of videos and recognize the language.External services
Google MapsGoogleUsed to unlock Google Maps content.External services

External services

On our website, we integrate the services of third parties who collect cookie data and transmit said data to the country where they are based. If you consent to use of these services, your personally identifiable data may be transmitted to, and processed in third-party countries which do not provide an adequate level of data privacy consistent with EU standards and are hence deemed unsafe. Please note that responsibility for the transmission and processing of your data is borne exclusively by the third-party company and occurs without any involvement on our part.

The use of the services listed below is in the interest of making the presentation of our online offers more attractive. This represents legitimate interest consistent with Art. 6 (1) (f) GDPR. Insofar as consent thereto is requested, processing occurs exclusively upon the basis of Art. 6 (1) (a) GDPR; Your consent may be revoked at any time.

 

4.5. The website www.experiencecharacter.com uses Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. To that end, information about your use of this website is transmitted to a Google server in the USA, where it is stored. If IP anonymization is activated on this website and you are located inside a member state of the European Union or another state which is signatory to the charter of the European Economic Area, Google will first truncate your IP address prior to transmitting the aforementioned data. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA, where it will then be truncated. At the request of the operator of this website, Google will utilize this information in order to analyze your use of this website, compile reports about website activities and to provide further services on behalf of the website operator pertaining to website and Internet use. The IP address collected from your browser by Google Analytics will not be merged with other data from Google. Further information on this topic may be found at http://www.google.com/analytics/terms/de.html as well as http://www.google.com/intl/de/analytics/privacyoverview.html.

4.6. The website www.experiencecharacter.com uses Google Maps. This service is provided by the company Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. When you visit a page using Google Maps, the date and time of day of your visit /IP address/Internet address/the address you enter when using the “Route Planner” function etc. will be transmitted to Google servers, where it will be stored. Further information on this topic may be found at https://policies.google.com/privacy?hl=de

4.7. Google Inc. has undertaken to comply with standards and regulations as set forth in European data privacy statutes (and including the Privacy Shield agreement signed between the European Union and USA). Further information on this topic may be found at https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

 

5. Newsletter

 

5.1. You have the opportunity to subscribe to the newsletter offered on the website www.experiencecharacter.com. In order to do so, your email address and expressed consent to receipt of the newsletter are required.

5.2. The transmission of information for advertising purposes by fax, letter, email or any other form of communication is subject exclusively to your prior consent. You must have expressly agreed to the aforementioned transmissions by means of a so-called “double opt-in” process. By expressing your consent, you simultaneously confirm either that you are at least 14 years of age or that you have obtained the consent of a parent or legal guardian.

5.3. Your data will only be stored in a personally identifiable form for as long as is necessary in order to fulfill the purposes for which it is being processed and insofar as not otherwise stipulated within this data privacy policy.

5.4. Your consent may be revoked with future effect at any time, neither subject to a specific notice period nor any specific form, by notifying us by means of the email, fax or postal address provided at the end of this data privacy policy. In that case, the data associated with your newsletter subscription will be deleted immediately. This shall in no way affect the legality of our having previously processed your data until such point as your consent was revoked.

6. Contact

If you have any questions with reference to our data privacy policy, if you wish to receive a copy of your personally identifiable data, if you wish to have your data amended or deleted, if you no longer wish to receive personally tailored offers or information from the website www.experiencecharacter.com, or if you have any other concerns pertaining to our data privacy policy, please contact us directly at:

 

Schlosshotels & Herrenhäuser
Rochusgasse 4
5020 Salzburg
Austria

E-Mail: hello@experiencecharacter.com