General Terms and Conditions
General Terms and Conditions
1. General Provisions, Contractual Partners
1.1. EUROPEAN CASTLES & HISTORIC HOTELS (hereinafter abbreviated as “Castle Hotels”) is an association headquartered at No. 4 Rochusgasse, 5020 Salzburg, Austria, and operates the Internet platform www.schlosshotels.co.at. On this Internet platform, member establishments and their offers are presented.
1.2. Persons who have reached their 18th birthday (hereinafter referred to as “Guests”) have the opportunity to purchase vouchers for services at member establishments.
2. Scope of the Agreement
2.1. These General Terms & Conditions (hereinafter abbreviated as “Terms”) govern the purchase of vouchers by guests. Castle Hotels renders the sale of vouchers and provides for their redemption exclusively on the basis of these Terms.
2.2. A current version of these Terms may be consulted online at https://www.schlosshotels.co.at/gutscheine.
3. Ordering Process and Payment
3.1. Vouchers are primarily ordered via the webpage https://www.schlosshotels.co.at/gutscheine/. The contract is entered into upon submission of the voucher order by the Guest.
3.2. The voucher represents the euro amount which is printed thereon.
3.3. Payment for the voucher is by means of one of the available payment methods. The voucher may then be printed off conveniently at home. Upon request, the voucher may also be sent by means of the postal service. The voucher can only be printed off or sent to the Guest in the post after payment has been completed successfully.
4. Redeeming the Voucher
4.1. The voucher may be redeemed at one of the member establishments by consuming services which are offered there. If consumption is less than the actual face value of the voucher, the amount still remaining is preserved. The voucher is not redeemable for cash.
4.2. The voucher solely represents a credit and, therefore, does not include VAT. The actual bill for consumed services will then include the amount for VAT.
4.3. The voucher may be redeemed within the statutory time limit subsequent to the date of issue. Once this time limit has expired, the Guest’s right to redeem the voucher is considered to have lapsed.
4.4. No replacement will be provided by Castle Hotels in the event of loss of the voucher.
5. Consumer Revocation Rights
5.1. Guests considered to be consumers as defined under the Consumer Protection Act enjoy the legal right to revoke this agreement. This revocation right must be asserted within a period of seven working days subsequent to receipt of the voucher. This deadline will be considered to have been met if the Guest sends off the revocation declaration accompanied by the voucher itself prior to said deadline.
5.2. In the event of revocation, the Guest will be reimbursed the purchase price of the voucher.
6. Data Privacy and Security
6.1. In order to execute the order in question, personal information of the Guest (name, address, telephone number, email address, etc.) will be collected and processed. The Guest expressly declares his/her consent to the collection and processing of said information as described. Castle Hotels will not share this information – other than for the purpose of processing payment – with third-parties.
6.2. The Guest expressly declares his/her consent to the use and storage of information collected for informational and advertising purposes. This consent may be revoked at any time by means of email to the hotel.
6.3. Data collected as part of the ordering process is transmitted by means of an encrypted connection. Castle Hotels safeguards the website as well as its data processing system from unauthorized intrusions with the help of state-of-the-art technology.
7. General Provisions
7.1. The exclusive seat of jurisdiction is the competent court for 5020 Salzburg. Austrian law shall apply exclusively.